Job Description
Are you GAME to JOIN US and be our new Leading IT Support Specialist?
SoftConstruct is on a search for a new player to join our team. Job responsibilities
Manage and optimize the technical support lifecycle across all African regional hubs, ensuring incidents are resolved within defined SLAs
Serve as the primary technical bridge between local teams and HQ. Ensure that technical updates, security protocols, and infrastructure changes from HQ are effectively implemented and understood at the regional level
Lead the resolution of critical production incidents, serving as an escalation point for complex technical issues affecting platform availability or user experience
Develop and maintain a centralized repository of technical documentation, troubleshooting guides, and Standard Operating Procedures (SOPs) to foster consistency across regions
Monitor regional IT health, including server uptime, network connectivity, and deployment stability, proactively addressing issues ...
SoftConstruct is on a search for a new player to join our team. Job responsibilities
Manage and optimize the technical support lifecycle across all African regional hubs, ensuring incidents are resolved within defined SLAs
Serve as the primary technical bridge between local teams and HQ. Ensure that technical updates, security protocols, and infrastructure changes from HQ are effectively implemented and understood at the regional level
Lead the resolution of critical production incidents, serving as an escalation point for complex technical issues affecting platform availability or user experience
Develop and maintain a centralized repository of technical documentation, troubleshooting guides, and Standard Operating Procedures (SOPs) to foster consistency across regions
Monitor regional IT health, including server uptime, network connectivity, and deployment stability, proactively addressing issues ...
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