Job Description
What's the role?:
**MAIN RESPONSIBILITIES**:
- Must be the go-to technical expert on HERE products:
- Analyze test and debug software issues reported by the Customers
- Deliver a swift and effective response until the issue is resolved and the situation is normalized.
- Address the issue in a systematic approach coordinated across teams and stakeholders to ensure alignment on criticality with a “single source of truth”, timely Executive visibility and reporting, have lessons learned built into actionable follow-up plans.
- Work on technical consulting assignments for/with the Customer.
- Train and assist customers in understanding the benefits of HERE technical assets, by leveraging new features and implementing timely updates to all support channels.
- Working with sales to complete RFQs. Translate Customer needs into requirements, products, and solutions.
- Tracking and reporting Customer issues to the internal teams.
- Drive continuous improvement to ac...
**MAIN RESPONSIBILITIES**:
- Must be the go-to technical expert on HERE products:
- Analyze test and debug software issues reported by the Customers
- Deliver a swift and effective response until the issue is resolved and the situation is normalized.
- Address the issue in a systematic approach coordinated across teams and stakeholders to ensure alignment on criticality with a “single source of truth”, timely Executive visibility and reporting, have lessons learned built into actionable follow-up plans.
- Work on technical consulting assignments for/with the Customer.
- Train and assist customers in understanding the benefits of HERE technical assets, by leveraging new features and implementing timely updates to all support channels.
- Working with sales to complete RFQs. Translate Customer needs into requirements, products, and solutions.
- Tracking and reporting Customer issues to the internal teams.
- Drive continuous improvement to ac...
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