Job Description

What success looks like in this role:

  • Provide technical IT support to federal government and their support staff via telephone, email, face to face and remotely.

  • Provide excellent support both verbally and written

  • Stakeholder and relationship management of customers at various levels.

  • Installing, maintaining, and troubleshooting ICT hardware, software, and peripherals.

  • Windows Operating System (OS) and 365 system build, preparation, and administration.

  • Queue management via the department’s service management tool, resolving Incidents and Service Requests.

  • Compiling and troubleshooting issues before engaging with internal support teams for resolution.

  • Training of new staff to ensure consistency in expectations and service delivery.

  • Involvement in performance and learning and development discussion

  • Contributing to service improvement ...

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