Job Description
Elevate the internal customer experience as a Team Lead for Frontline Services at BRP. This role focuses on managing engineering support and team development in a dynamic setting.
In this position at the Product Development Center of Expertise (NPD CoE), you will oversee the support team, ensuring adherence to deadlines, service level agreements, and quality standards. You will coach team members, tackle customer issues, and optimize request management processes, all while encouraging knowledge sharing and continuous development.
Key Responsibilities:
• Process product development support requests efficiently
• Provide direct support for engineering processes and tools
• Manage external design service engagements effectively
• Analyze customer concerns and propose solutions
• Monitor team performance using key performance indicators
Requirements:
• Degree in engineering or related field
• Experience in tea...
In this position at the Product Development Center of Expertise (NPD CoE), you will oversee the support team, ensuring adherence to deadlines, service level agreements, and quality standards. You will coach team members, tackle customer issues, and optimize request management processes, all while encouraging knowledge sharing and continuous development.
Key Responsibilities:
• Process product development support requests efficiently
• Provide direct support for engineering processes and tools
• Manage external design service engagements effectively
• Analyze customer concerns and propose solutions
• Monitor team performance using key performance indicators
Requirements:
• Degree in engineering or related field
• Experience in tea...
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