Job Description
As a Lead System Specialist, you will be responsible for leading day-to-day CRM production support operations, ensuring system stability, driving continuous improvement, and serving as a technical and operational leader within the team. You will act as a key liaison between DevOps, QA, stakeholders, and business users, while owning production readiness, deployments, and maintenance activities within an Oracle-based CRM ecosystem.
In This Role, Your Responsibilities Will Be:
Lead and manage daily incidents and service requests received through internal support platforms, ensuring timely resolution, proper prioritization, and clear communication with impacted users, while setting operational direction for the team.
Drive trend analysis and root cause investigations, collaborating with engineering and delivery teams to design and implement permanent, scalable solutions for recurring system issues.
Own and govern all production cutove...
Ready to Apply?
Take the next step in your AI career. Submit your application to emerson today.
Submit Application