Job Description
Drive excellence in customer support as a Lead Support Specialist for TeamSite at OpenText. Focus on building strong relationships and providing timely incident resolutions for clients.
This position demands a proactive approach to understanding and improving customer environments. You will act as the strategic partner, utilizing your technical acumen to optimize support delivery. Your communication skills will be critical in managing complex situations and ensuring customer satisfaction.
Key Responsibilities:
• Serve as the single point of contact for product support incidents
• Implement effective communication strategies during escalations
• Conduct supportability assessments for customer environments
• Mentor clients to enhance technical understanding
• Facilitate customized solutions for client needs
Requirements:
• Bachelor’s degree preferred; an associate degree with experience is acceptable
• At least 3 years in a customer support capacity
• In-...
This position demands a proactive approach to understanding and improving customer environments. You will act as the strategic partner, utilizing your technical acumen to optimize support delivery. Your communication skills will be critical in managing complex situations and ensuring customer satisfaction.
Key Responsibilities:
• Serve as the single point of contact for product support incidents
• Implement effective communication strategies during escalations
• Conduct supportability assessments for customer environments
• Mentor clients to enhance technical understanding
• Facilitate customized solutions for client needs
Requirements:
• Bachelor’s degree preferred; an associate degree with experience is acceptable
• At least 3 years in a customer support capacity
• In-...
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