Job Description

Position: Support Engineer - Lead

Experience: 6 – 10 Years (Windows Admin, L1 & L2 Support)

Shift: Night Shift (Mandatory)

Location: Pune


Job Overview:

We are looking for an experienced Support Engineer - Lead with strong Windows Administration expertise, L1 & L2 support experience, and excellent client communication skills. The ideal candidate will be responsible for leading support operations, ensuring timely issue resolution, and maintaining seamless client communication.


Key Responsibilities:


  • Perform advanced troubleshooting
  • Manage and resolve L1 & L2 technical support issues
  • Ensure timely incident resolution and system uptime
  • Handle escalations and guide the team on technical challenges
  • Communicate effectively with global clients, providing status updates and solutions
  • Collaborate with internal...

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