Job Description

The Lead Support Centre Engineer will provide technical support via calls and email for NOV M/DTotco Drilling Instrumentation systems, sensors, and visualization solutions. The role involves troubleshooting technical issues, assisting with product installation and configuration, and ensuring timely and effective resolution of customer queries. Strong communication skills and a deep understanding of drilling instrumentation technology are essential.

Responsibilities:

  • Answer incoming calls in a professional and courteous manner.
  • Thoroughly document and escalate potential problems via helpdesk support software and phone system.
  • Create and maintain Standard Operating Procedure.
  • Perform other work-related tasks as required and as assigned.
  • Comply with all NOV company and HSE procedures and policies.
  • Document and escalate potential problems via helpdesk system.
  • Use helpdesk, tracking system and website information ...

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