Lead Specialist - Process Excellence

<b>ob Summary:</b><br /> <br /> <br /> We are seeking a highly motivated and detail-oriented <b>Process<br /> Excellence Specialist</b> to manage and optimize our <b>Customer<br /> Satisfaction (CSAT)</b> processes. The ideal candidate will have a strong<br /> background in process improvement, data analysis, and customer experience<br /> management. Proficiency in survey tools such as <b>Qualtrics</b>, <b>SurveyMonkey</b>,<br /> or similar platforms is essential. This role will focus on driving customer<br /> insights, improving satisfaction metrics, and ensuring seamless execution of<br /> feedback mechanisms.<br /> <br /> <br /> <br /> <br /> <br /> <b>Key Responsibilities:</b><br /> <br /> <ul> <li>Design, implement, and manage end-to-end <b>Customer</b></li> </ul&g...