Lead Services Specialist - Customer Operations

Overview

Responsible for facilitating transactions, producing, assembling and delivering replacement/repair parts and equipment as part of a services agreement or order. Includes activities such as processing transactions, managing processes, material management, or warehouse logistics & shipping in a shop structure. Includes craft and non-craft labor as well as manager roles responsible solely for these activities. Responsible for departmental operations planning or execution or is focused on the execution of professional activities within a technical discipline. Functions with some autonomy but guided by established policies or review of end results. The job allows modification of procedures and practices covering work as long as the end results meet standards of acceptability (quality, volume, timeliness, etc.).

Roles and Responsibilities

• Daily coordination of fulfillment issues related to customer service agreements, time and material, component ...