Lead Service Coordinator Whitby

Overview

Lead Service Coordinator – Full Time (Central East)

Responsibilities

• Liaise with SDC leadership on conflict resolutions for coordination and qualitative improvements on process
• Assist with the facilitation of team meetings and training sessions
• Running reports and correcting errors as requested
• Assisting with the orientation of new Coordination staff
• Provide team support by managing and escalating operational issues
• Liaise with other support groups to report issues and/or seek solutions (i.e. WFM, IS Help, Telecom etc)
• Attend management meetings and actively participate in development of strategies
• Respond to requests for operational updates and feedback

Qualifications

• Excellent communication and interpersonal skills
• Ability to effectively interact with staff and management
• Understand how to motivate, coach and encourage
• Demo...