Job Description

Description

:

Essential Responsibilities:


  • Respond to customer inquiries via phone, email, and chat, providing support on products, services, accounts, and transactions while maintaining production, quality, and customer satisfaction standards.

  • Research, resolve, and execute actions to address customer concerns, proactively identifying and preventing future issues.

  • Educate customers on PayPal products, features, and benefits to enhance their experience and long-term value.

  • Act as an escalation point for agents, resolving complex issues and providing guidance on challenging customer interactions.

  • Mentor and coach teammates through training, feedback, and fostering a collaborative environment that encourages improvement.

  • Provide regular feedback to management on agent performance, process improvements, and necessary policy or product updates.

  • Maintain compliance with security ...

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