Job Description
Identify and resolve new product failures
Weekly analysis of part usage, repair/exchanges and retail returns data.Analysis of data from call centres and service centres in creating Pareto analysis to identify key failure modes, using results to identify reliability improvements (design and quality) for existing products. Goal is achieving prescribed year on year reliability improvements.Investigate any market escalated concerns relating to product quality or quality of customer service.Identify any and all opportunities to improve the reliability and quality of Dyson product. Work within the reliability engineering team developing design improvements, communicating them effectively to the engineering and quality teams in South East Asia and UK and ensuring timely implementation.Arrangement of failed sample collections for analysis or to be shipped to prime subcontractors. Creation of engineering Pareto analyses to identify key failur...
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