Lead Receptionist

Lead Receptionist

Role Purpose

Reporting to the Site Facilities Manager and working as part of the overall Facilities Team, the Front of House Lead will oversee the day-to-day operations of our reception area and front desk team. As the first point of contact for visitors, clients, and staff, you will ensure a seamless and welcoming experience, uphold service standards, and lead by example in delivering exceptional customer service.

Core Responsibilities

• Oversee the availability and smooth delivery of front-of-house services, including office facilities, refreshments, and visitor support.
• Ensure a safe, secure, and welcoming environment is maintained across all reception and public-facing areas.
• Manage the booking, setup, and upkeep of meeting rooms and collaborative spaces, ensuring they meet business needs and are client‑ready at all times.
• Serve as the primary point of contact for all front-of-house-rel...