Job Description

A leading BPO company in the Philippines seeks a Workforce Supervisor to manage 20 Real Time Analysts. You will coach and train RTAs, analyze staffing reports, and coordinate with operational leaders to meet service level goals. The role requires 1-5 years of BPO workforce experience, with at least 2 years in a supervisory capacity. Candidates must have strong communication skills, be detail-oriented, and possess proficiency in Microsoft Office applications. Flexibility in shift timings, especially graveyard shifts, is essential.
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