Job Description

A client of Innova Solutions is immediately hiring for a Lead Project Manager (Contact Center Modernization)


Position type: Full-time (Contract)

Duration: 12 Months (Possibility of extension or C2H)

Location: West Des Moines, IA / Charlotte, NC (Hybrid)



As a Lead Project Manager (Contact Center Modernization) Consultant, you will:
  • Lead wave-based migrations as part of a high-profile Contact Center Modernization Initiative one of the largest and most strategic programs at client, and a top 3 priority for the organization
  • Lead end-to-end delivery of large-scale migration waves impacting customer-facing operations
  • Influence executive stakeholders and shape enterprise priorities
  • Coordinate across a team of ~16 project managers in a complex high-impact environment
  • Drive cloud transformation across IVR agent workflows and workforce management systems
  • Play a ke...

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