Lead Payments Operations Specialist

Position Overview

We’re searching for a Lead Payments Operations Specialist to join our Digital Payments team in a hybrid capacity (Tuesdays and optional Thursdays) from our Toronto office. In this role, you will own the execution and integrity of our payments operations function. You will own dispute metrics, ACH return exposure, fraud escalation, and KYC exception resolution, and you will direct an Operations Analyst to execute against the standards you set. If you've worked in a payfac, ISO, or acquiring environment and you're ready to own outcomes rather than just execute tasks, this role was built for you.

To keep us headed in the right direction, we’re looking for people who understand winning is a team sport, who value and seek to learn from our team’s diverse experiences and backgrounds, who welcome a challenge and take risks in the pursuit of creating better outcomes for our customers, and who can, at any given time, step...