Lead Navigator

Position Summary:
The Lead Navigator is a senior Guest Services professional responsible for delivering exceptional customer service and enhancing the overall guest experience onboard.

This role supervises and mentors the Navigator team, assists guests with inquiries, reservations, and problem resolution, and ensures accurate communication of onboard activities, services, and destination information. The Lead Navigator works closely with multiple departments to coordinate guest requests, maintain high service standards, and create memorable vacation experiences while supporting the smooth day-to-day operation of the Guest Services function.

Key Responsibilities:

• Support the Guest Services Director by driving a personalized, guest- and teammate-centric experience culture, reducing friction points, and mitigating negative surprises.

• Listen to guest concerns with empathy and always demonstrate genuine interes...