Job Description

Description

Role Summary

Lead managed services delivery for SprinklrCCaaScustomers, driving platform configuration, optimization, and adoption across digital and voice ecosystems. Act as a hands-on solution lead ensuring scalable design, strong customer outcomes, and continuous value realization.

WhatYou’llDo

  • Translate customer business requirements intobest-practiceCCaaSsolutions aligned to Sprinklr capabilities and defined solution blueprints.

  • Own and manageend-to-end configurations across omnichannel workflows, routing, IVR, case management, SLA frameworks, and automation.

  • Manage andmaintaincore configuration architecture , ensuring alignment with customer blueprints, supportability, and scalability standards.

  • Configure andoptimizeadvanced routing models including skills-based routing, priority logic, queue segmentation, and escalation wo...

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