Job Description
Job Purpose
•Own end-to-end service delivery performance, ensuring operational excellence, customer experience, and alignment with Lead Logistics product standards.
• Drive transformation through digital adoption, process standardization, and continuous improvement, embedding The Maersk Way into daily operations.
• Act as a key leadership interface across CX, Product (FPO/PPO), Tech, and Account teams to ensure scalable, sustainable solutions and customer success.
•Own end-to-end service delivery performance, ensuring operational excellence, customer experience, and alignment with Lead Logistics product standards.
• Drive transformation through digital adoption, process standardization, and continuous improvement, embedding The Maersk Way into daily operations.
• Act as a key leadership interface across CX, Product (FPO/PPO), Tech, and Account teams to ensure scalable, sustainable solutions and customer success.
Key responsibilities
Service Delivery Ownership
Own end-to-end operational performance across scoped, ensuring KPI achievement
Ensure proactive customer support and early issue resolution across all products in scope.
Drive consistency and standardization across processes, tools, and execution.
People Leadership & Organization Development
Lead, coach, and develop a team, building strong succession and capability pipelines.<...
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