Lead, Knowledge Management

At Spotify, we’ve connected millions of people to their favorite songs and created a service that people use to discover and enjoy the music they love. We’re looking for a positive, adaptable, and detail-focused knowledge management expert to join our team in Customer Service. You’ll be part of a team that creates and maintains the documentation for customer support, enabling a world-class support experience for Spotify customers.You’ll also populate and maintain our Support site with informational articles to help our customers solve their own issues. You’ll be an innovator who can see through the eyes of both the customer and advisor, a collaborator who can adapt in a challenging, ever-changing environment, with a keen eye for detail. This position reports to the Associate Director, Knowledge Management.

What You'll Do

Lead large and complex cross functional projects under our knowledge program to continuously improve our knowledge metrics, making sure content ...