Lead-Infotech (CDMS)

Company:

Mahindra & Mahindra Ltd Responsibilities & Key Deliverables
Position Summary
The Digital Customer and Dealer Experience Lead will drive the digital transformation of customer and dealer interactions across India for a leading tractor manufacturing or automotive organisation. This role is responsible for ensuring seamless digital operations, focusing on dealer experience and customer satisfaction through advanced CRM and DMS solutions.
Key Responsibilities Lead the design, implementation, and optimisation of CRM and Dealer Management Systems (DMS) to support pan India dealer networks.
Oversee at least one full-scale DMS implementation, ensuring end-to-end delivery and post-launch support.
Manage data flows, integrations, and technical architecture to enable smooth information exchange and system reliability.
Collaborate with sales, and dealer teams to enhance digital engagement, resolve technical issues, and drive adoption.
Establish be...