Lead Host /BALAM

• 4154 Village Green #13, Whistler, BC. V8E 1H1, Whistler
• Accessible Employer: No
• Open to International applicants with valid Canadian Work permits: Yes

We are seeking an energetic and motivated Lead Host to join our team. This leadership role oversees the reservation system, manages guest flow, coordinates seating strategy, and supervises the host team to deliver a seamless and elevated guest experience.

Responsibilities & Qualifications

Duties:

• Lead, coach, and supervise the host team, ensuring service standards, professionalism, and brand consistency at the front door.
• Oversee and optimize the reservation system (TOCK), managing bookings, pacing, large parties, VIPs, and special requests to maximize covers and revenue.
• Develop and execute daily seating strategies aligned with staffing levels and service flow, balancing sections while maintaining exceptional guest experience.
• Serve as the ...