Lead

Position title: Team Lead

Shift timing: 8:30AM – 5:30PM

Role and responsibilities

Responsible for overall performance and management of the team assigned

• People management that includes responsibility of performance evaluation, training, discipline, career pathing of all team members

• Proactive communication with client, ensuring all client requirements are met and reports are submitted on time

• Set goals for team members and communicate it to the team

• Ensuring all the key metrices are met including productivity, utilization, quality score, attendance, adherence to timelines

• Management Reporting: - Reports required by management relating to performance, costs, efficiency, utilization are shared with stake holders on time

• Actively work on skill development, engagement and retention of team members

• Responsible for upskilling and training the team members

• Provide regular feedback for pe...