Job Description
What's the role?
In this critical role of Lead Technical Support Engineer, you’ll be the go-to technical advisor for our customers—ensuring they extract maximum value from HERE's industry-leading location products and services across the entire lifecycle: from evaluation to production to ongoing optimization.This is more than a support role—it's about partnership, strategy, and advocacy. You'll work cross-functionally with product, engineering, and sales to champion customer success and deliver high-impact technical solutions. In addition you will:
Act as the primary technical point of contact for strategic customers.
Diagnose, troubleshoot, and resolve complex software issues across HERE’s platform.
Lead root cause analysis and drive permanent resolution with timely, executive-level visibility.
Collaborate with product and engineering teams to align on technical solutions and critical issue escalations.
Ready to Apply?
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