Job Description

General information

Job Posting Title Lead Engineer - CCaaS Operations Date Friday, February 6, 2026 City Remote Country United States Working time Full-time

Description & Requirements

Maximus is currently seeking a Lead Engineer - CCaaS Operations. As a member of the Maximus Contact Center CX team, the Lead Engineer should be able to configure, troubleshoot and support Contact Center as a Service, TTY and Fax solutions that make up the Contact Center environment at Maximus. The Lead Engineer will serve in a technical role and interact with others on the Contact Center team, other IT resources, internal Business, external Clients, and various vendors.This is a remote position.

Essential Duties and Responsibilities:

- Lead the design and development of complex software applications from business requirements in collaboration with other team members

- Investigate new solutions, tools, products...

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