Job Description
Join Fairstone Bank as the Lead Digital Banking Experience Manager, where you'll redefine digital servicing for customers with GICs and savings products. This role offers a hybrid work environment that supports balance.
As the lead strategist, you'll focus on enhancing self-serve capabilities and streamlining customer journeys to minimize friction in banking services. Your role includes collaborating with cross-functional teams to ensure digital solutions align with compliance and customer needs. By continuously analyzing data and customer feedback, you'll drive key improvements within the digital banking framework.
Key Responsibilities:
• Oversee digital banking strategy for deposit services
• Streamline and enhance self-serve customer interactions
• Collaborate with compliance to meet regulatory standards
• Analyze operational demands and customer feedback
• Monitor digital journey effectiveness and KPIs
Requirement...
As the lead strategist, you'll focus on enhancing self-serve capabilities and streamlining customer journeys to minimize friction in banking services. Your role includes collaborating with cross-functional teams to ensure digital solutions align with compliance and customer needs. By continuously analyzing data and customer feedback, you'll drive key improvements within the digital banking framework.
Key Responsibilities:
• Oversee digital banking strategy for deposit services
• Streamline and enhance self-serve customer interactions
• Collaborate with compliance to meet regulatory standards
• Analyze operational demands and customer feedback
• Monitor digital journey effectiveness and KPIs
Requirement...
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