Job Description
Key Responsibilities
- Lead the implementation of CSDM-aligned CMDB architecture across Foundational, Design, Manage Technical Services, and Sell/Consume domains
- Lead ServiceNow Discovery, Service Mapping, and IRE strategy
- Ensure accurate modeling of Business Applications, Services, Service Offerings, and Infrastructure CIs
- Oversee integrations with cloud platforms, monitoring tools, asset systems, and third-party applications
- Guide troubleshooting of complex Discovery, IRE, and data reconciliation issues
- Lead hands-on development using Business Rules, Script Includes, Client Scripts, UI Policies, Flow Designer
- Review designs and code to ensure performance, scalability, and upgrade-safe development
- Define best practices for custom CMDB tables, attributes, and configurations
- Mentor and guide junior developers and CMDB administrators
- Enable impact analysis, change risk assess...
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