Job Description

Key Responsibilities

  • Lead the implementation of CSDM-aligned CMDB architecture across Foundational, Design, Manage Technical Services, and Sell/Consume domains
  • Lead ServiceNow Discovery, Service Mapping, and IRE strategy
  • Ensure accurate modeling of Business Applications, Services, Service Offerings, and Infrastructure CIs
  • Oversee integrations with cloud platforms, monitoring tools, asset systems, and third-party applications
  • Guide troubleshooting of complex Discovery, IRE, and data reconciliation issues
  • Lead hands-on development using Business Rules, Script Includes, Client Scripts, UI Policies, Flow Designer
  • Review designs and code to ensure performance, scalability, and upgrade-safe development
  • Define best practices for custom CMDB tables, attributes, and configurations
  • Mentor and guide junior developers and CMDB administrators
  • Enable impact analysis, change risk assessment, and root c...

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