Job Description

Vanguard is hiring a Lead Data Analyst in our Digital Analytics group. This team focuses on driving results through advanced analytics supporting Web Channel, Automation and Digitization, Wealth Management and Financial Planning, Conversational Channels (Chatbot, Voicebox, etc.), Call Center Technology (call routing and agent support technology), and our Profile and Account Settings Team all in support of our Personal Investor area.

In this role you will leverage analytics to surface insights of client behavior, satisfaction, and digital containment to influence product decisions and roadmap for the benefit of our clients.

What it takes:

  • Minimum of seven years related data analysis/science work experience
  • Undergraduate degree (advanced degree preferred)
  • Coding knowledge in SQL and Python
  • Experience with data storytelling through visualization
  • Experience in designing and executing end to end experiments

    • In this role you wil...

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