Job Description

Aptean is changing.

Our bespoke ERP solutions are transforming a huge range of global businesses, from food producers to manufacturers. In a world of generic enterprise software, we provide targeted solutions that bring together the very best technology and drive greater results. With over 3000 employees, 50 different products and a global client base, there’s no better time to advance your career at Aptean.

Primary Responsibilities

  • Lead is responsible for handling technical and or process escalations from our customers.
  • He/She would be responsible to drive support metric via close collaboration with other departments like R&D, professional services, licensing team etc.
  • Person should have strong hands on in driving common support metrics and its challenges.
  • People management responsibilities includeManaging team’s workload.Setting work and training priorities.SPOC for any kind of internal and external escalation
    • ...

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