Job Description
Enhance customer interactions as the Customer Support Manager with Staples Canada in Oakville, Ontario. Focus on leading ServiceOntario operations while ensuring high-quality service for all customers.
This role requires a seasoned professional with a background in customer service and team management. With 3-5 years in the retail sector and 1-2 years in leadership, you’ll guide your team to resolve customer issues and drive performance. Your expertise will be key in creating a supportive, effective environment that meets every customer need.
Key Responsibilities:
• Supervise all ServiceOntario transactions and eligibility checks
• Address and resolve customer complaints and escalations
• Deliver training on product guidelines and procedures
• Collaborate on succession planning with management
• Promote continuous learning for personal and team growth
Requirements:
• Minimum 3-5 years experience in customer service
• Required 1-2 years in a leadership role...
This role requires a seasoned professional with a background in customer service and team management. With 3-5 years in the retail sector and 1-2 years in leadership, you’ll guide your team to resolve customer issues and drive performance. Your expertise will be key in creating a supportive, effective environment that meets every customer need.
Key Responsibilities:
• Supervise all ServiceOntario transactions and eligibility checks
• Address and resolve customer complaints and escalations
• Deliver training on product guidelines and procedures
• Collaborate on succession planning with management
• Promote continuous learning for personal and team growth
Requirements:
• Minimum 3-5 years experience in customer service
• Required 1-2 years in a leadership role...
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