Job Description
Be at the forefront of customer success strategy with Maya HTT as a Senior Manager, focusing on proactive lifecycle engagement. Drive satisfaction metrics while enjoying flexible work arrangements.
This role will guide the evolution of Maya HTT’s Customer Success function, shifting from renewals to an engagement model that fosters customer retention and growth. You will lead a dedicated team, establish performance metrics, and collaborate closely with cross-functional teams to integrate customer insights into strategy.
Key Responsibilities:
• Define customer success KPIs and operationalize strategies
• Analyze data trends to inform customer engagement and retention
• Lead the team transitioning to Customer Success Managers
• Collaborate on expansion opportunities with Sales
• Ensure quality interactions across customer segments
Requirements:
• 7+ years in Customer Success or Account Management
• Proven expertise in developing customer success strategies
This role will guide the evolution of Maya HTT’s Customer Success function, shifting from renewals to an engagement model that fosters customer retention and growth. You will lead a dedicated team, establish performance metrics, and collaborate closely with cross-functional teams to integrate customer insights into strategy.
Key Responsibilities:
• Define customer success KPIs and operationalize strategies
• Analyze data trends to inform customer engagement and retention
• Lead the team transitioning to Customer Success Managers
• Collaborate on expansion opportunities with Sales
• Ensure quality interactions across customer segments
Requirements:
• 7+ years in Customer Success or Account Management
• Proven expertise in developing customer success strategies
Ready to Apply?
Take the next step in your AI career. Submit your application to Maya Heat Transfer Technologies today.
Submit Application