Lead Customer Success Manager

Description

Sprinklr’s Customer Organization focuses on four strong pillars of Client Experience, Operational Excellence, Profitable Growth and Team & Culture.

Sprinklr’sCustomerSuccess Managers(CSMs)align highly skilledexpertise,thought leadership andprogram managementto align Sprinklr solutions tocustomersbiggest challenges.With a bias towards action andability todeliverorganizational-wide impact, theCSMdevelopsandprogram manages aplanto empower thecustomertodo things differently and better using Sprinklr.

The CSM is able expertly program manageand prioritize initiativesacross a portfolio of customers bydevelopingadeepunderstanding of theircustomersbusiness,processes,teamsandtechnical architectures(tech stacks); this enables the CSMtoprescribe use of Sprinklr productsand features to solvehigh level business challenges andresolveorganizational inefficiencies. TheCSM’sdeep knowledge ofSprinklr’s product and solutionsis paired withdomain andindustr...