Job Description

Your Role

As the Lead, Customer Insights & Experience, you will be at the center of transforming how we listen to, interpret, and act on the voice of our customers. This is a strategic and hands-on role that combines operational excellence, data storytelling, and cross-functional leadership to enhance the end-to-end customer journey. You’ll champion data-driven decisions, optimize customer-facing processes, and elevate how we measure and improve customer experiences across the company.


Your Impact


To succeed in this role, you should be passionate about creating frictionless operations to improve the SolarWinds customer experience. You will have the following responsibilities


Customer Insights & Analytics

  • Build a centralized insights engine to translate NPS, CSAT, digital behavior, support interactions, and operational data into actionable CX insights.

  • Partner with Data, Salesforce, and Custom...

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