Job Description

Senior/Lead Contract Support

Location: Battersea, London
Type: Full‑time, Permanent

We are looking for a Lead Contract Support to join our team in London, providing vital operational and administrative support across our engineering and facilities contracts. In this role, you will lead a team of 2–3 Helpdesk Operatives, ensuring high standards of service delivery, strong financial administration, and excellent client communication.

What You’ll Be Doing

  • Lead, support and develop a team of 2–3 Helpdesk/Contract Support Operatives.
  • Act as the first point of escalation for day‑to‑day queries from the BGIS team and clients.
  • Oversee daily workflow, ensuring tasks are actioned, prioritised, and completed on time.
  • Produce financial and statistical reports for the contract portfolio.
  • Raise work orders, jobs, and quotations, and generate purchase orders for engineers and subcontractors.
  • M...

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