Job Description
Elevate operations as a Contact Center Manager with MCI, ensuring service excellence and efficiency within our BPO environment. This role demands strong leadership, performance analysis, and client engagement.
As a pivotal figure in our organization, you will oversee daily operations and lead a diverse team towards achieving KPIs and SLAs. Your experience should include managing contact center metrics, fostering teamwork, and collaborating with clients to meet their unique business needs. You will be responsible for driving improvement initiatives while ensuring compliance with industry standards.
Key Responsibilities:
• Manage staffing, performance, and service delivery in the contact center
• Mentor team leaders and supervisors to enhance productivity
• Analyze data to implement efficiency strategies
• Collaborate with clients to align services with goals
• Prepare performance reports for senior leadership and clients
...
As a pivotal figure in our organization, you will oversee daily operations and lead a diverse team towards achieving KPIs and SLAs. Your experience should include managing contact center metrics, fostering teamwork, and collaborating with clients to meet their unique business needs. You will be responsible for driving improvement initiatives while ensuring compliance with industry standards.
Key Responsibilities:
• Manage staffing, performance, and service delivery in the contact center
• Mentor team leaders and supervisors to enhance productivity
• Analyze data to implement efficiency strategies
• Collaborate with clients to align services with goals
• Prepare performance reports for senior leadership and clients
...
Ready to Apply?
Take the next step in your AI career. Submit your application to MCI today.
Submit Application