Job Description

Job Description

FUNCTIONAL/OPERATIONAL:

  • Document all process, workflow and system gaps and implement fixes 
  • Work with compliance/risk to address “open issues” and formalize follow-up and sign off process 
  • Implement and manage in house REO settlement operation initiatives. 
  • Implement and maintain strategies which will help the company manage a high volume of production without errors 
  • Manage productivity requirements and implement strategies to improve production. 
  • Focus on the needs and expectations of internal and external customers. Manage customer expectations and improve performance by working through process and product deficiencies. 
  • Use customer feedback and quality performance results to champion changes in personnel, processes, or technology to deliver excellence in the settlement function. 
  • Manage quality performance and turn-around-times for each settleme...

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