Job Description

Capitec is seeking a senior Client Experience leader to design and deliver CX across fraud and AML journeys, ensuring interactions are secure, compliant, empathetic, and seamless. You will own end-to-end CX for complex journeys spanning multiple business units.

You will apply service design, behavioural insights, and data-driven CX measurement to improve awareness, prevention, investigation, and resolution while partnering with product, risk, operations and compliance to drive trusted

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