Job Description
Join Accenture Song as the Lead Business Analyst specializing in CCaaS. Your expertise will shape effective business solutions that enhance customer journeys and streamline operations.
This role serves as a critical link between business stakeholders and technical teams, focusing on CCaaS transformations. You will lead significant analysis initiatives while mentoring junior analysts and ensuring meticulous documentation for successful project delivery.
Key Responsibilities:
• Conduct functional analysis and lead end-to-end initiatives
• Facilitate requirements gathering sessions with stakeholders
• Partner with Product Owners to align on solution roadmaps
• Translate customer insights into functional requirements
• Document customer journeys and identify areas for improvement
Requirements:
• 5+ years of experience as a Business Analyst or Functional Lead
• In-depth knowledge of CCaaS platforms and solutions
• Proven experience in customer journey mappin...
This role serves as a critical link between business stakeholders and technical teams, focusing on CCaaS transformations. You will lead significant analysis initiatives while mentoring junior analysts and ensuring meticulous documentation for successful project delivery.
Key Responsibilities:
• Conduct functional analysis and lead end-to-end initiatives
• Facilitate requirements gathering sessions with stakeholders
• Partner with Product Owners to align on solution roadmaps
• Translate customer insights into functional requirements
• Document customer journeys and identify areas for improvement
Requirements:
• 5+ years of experience as a Business Analyst or Functional Lead
• In-depth knowledge of CCaaS platforms and solutions
• Proven experience in customer journey mappin...
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