Lead Application Support Engineer

MUST BE LOCATED IN BRAZIL Position: Lead App Support Engineer – Sales Platform Duration: 12-month Contract Hours: 8 – 5PM EST Pay Rate: $20.00 - $25.00 per hour Must Haves: 5 years in Production Support, SRE, or Application Operations Strong debugging skills with Node.js and React/Angular Experience with MongoDB and SQL Server Familiarity with APM, logging, and monitoring tools Strong communication skills and ability to lead incident resolution Plusses: Experience with Ionic mobile or hybrid applications Knowledge of ServiceNow IMT & RCA workflows Familiarity with CI/CD processes and pipelines Day to Day: Monitor production applications to ensure stability, performance, and availability Lead and participate in incident triage, troubleshooting, and resolution Analyze system failures and apply break‑fix code or configuration changes as needed Validate fixes in lower environments and coordinate with engineering for long‑term solutions Perform proactive health checks, performance tuning, a...