Job Description

Knowledge, Skills, and Abilities:

  • At least 8+ years’ experience working in IT service management, or a similar role.
  • Experience with cloud-based applications and services.
  • Knowledge of Agile and DevOps methodologies.
  • Strong knowledge of IT service management software including ITIL, ServiceNow and COBIT.
  • Experience working with IT systems and software such as SolarWinds, AppDynamics, and DataDog
  • Strong technical background to understand and address complex issues. This includes proficiency in relevant technologies, software, and systems used within the organization.
  • Possess excellent problem-solving skills to analyze issues, identify root causes, and implement effective solutions promptly.
  • Effective communication to convey complex technical information to both customers and internal teams clearly and concisely.
  • Customer-centric approach for addressing customer concerns, managing expecta...

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