Lead Analyst

JOB TITLE: Lead Fulfilment Analyst, License Management

GENERAL JOB SUMMARY

The role involves managing licensing for Aptean and third-party products, coordinating with various teams and vendors, and mentoring junior staff. The Lead Fulfilment Analyst is an individual contributor (IC) role responsible for executing and managing end-to-end fulfilment transactions on a daily basis, while also acting as a subject matter expert within the fulfilment function. The role combines hands-on operational execution with ownership of complex cases, process improvements, stakeholder engagement and improving customer satisfaction to ensure accurate, timely, and compliant fulfilment of products and services.

KEY RESPONSIBILITIES

• Lead and take ownership of the end-to-end of the fulfilment activities.
• Perform daily fulfilment trans...