Job Description

Reports to: Sandra CardenasDepartment: Risk & Quant SolutionsLocation: ChileKey Responsibilities
  • Provide application support for end users of banking applications: guide them through their issues using the platform, managing access, troubleshooting issues to detect root cause, coordinating with technical teams to obtain short and long term solutions
  • File bugs / improvements for different apps and test them as they get implemented (JIRA platform)
  • Create / maintain scripts for automated processes
  • Provide support on US business hours but having a flexible schedule for events happening off business hours or weekends / holidays (tests or deployments)
  • Create and maintain documentation (workflows, procedures, user guides, runbooks) updated on different platforms (Confluence, Service now, shared drives) 
  • Promote increased efficiency, productivity and robustness on processes
  • Core Competencies
  • SQL for data analysis 
  • Scripting (Python, Pow...
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