Lead Amazon Connect Administrator

We are seeking a
Lead Amazon Connect Administrator / Developer
to drive the design, implementation, and optimization of advanced contact center solutions.

You will collaborate with stakeholders to deliver scalable engagement tools across voice and digital channels using AWS and Salesforce platforms. Join our innovative team and bring your leadership to shaping cutting-edge customer interaction systems.

Responsibilities

• Configure and oversee Amazon Connect contact flows, queues, routing profiles, and IVR logic
• Lead optimization of CTI integrations between Amazon Connect and Salesforce platforms
• Implement features such as screen pops, click-to-dial, softphone controls, call logging, and agent state synchronization
• Develop and supervise AWS Lambda functions and integrations that underpin call flow operations
• Enable and support omnichannel services including voice, chat, and callback features
• Customize Salesfor...