Job Description

UPM Raflatac is seeking a Customer Service II located in Sentura, Tlalnepantla. The role focuses on managing a dynamic LATAM customer base within a global supply chain, ensuring high-quality service and meeting KPIs.

You will act as the main liaison for customers, territory managers, and internal teams, handling orders, changes, RMAs, and invoicing while maintaining timely communications. Fluency in Spanish and English is required, with Portuguese helpful for Brazil accounts.

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