Job Description

**PLEASE CAREFULLY READ ALL THE DETAILS BEFORE APPLYING***


JOB TITLE: L3 Systems Administrator

Work Type:

  • Remote/WFH
  • Fulltime

Working Hours : TBD (Usually US Hours/Night shift)

Start Date : TBD


JOB ROLE & RESPONSIBILITIES & REQUIREMENTS

  • Resolve complex technical issues directly with customers submitted by phone, email, and onsite
  • Act as the primary escalation point from tier 1 and tier 2 support technicians
  • Provide training as needed to the tier 1 and tier 2 support teams
  • Advanced troubleshooting for server network issues not limited to Cisco, Fortinet, Meraki, Dell, Palo Alto, Ubiquiti, and SonicWall hardware (routing, switching)
  • Advanced knowledge and troubleshooting of Microsoft products including Windows Server, Azure, Cloud Computing, desktop...

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