L3 Support

Job Role: L3 Technical Support

Shift Timings: 7:30 PM IST

Work Location: Hyderabad-Onsite

Job Description:

The Technical Support will be responsible for leading the team of Technical Support Analysts, providing high-quality support to our customers in USA, London and other locations globally, resolving their issues efficiently, and ensuring a positive customer experience. This role requires excellent leadership skills, communication skills, advanced problem-solving abilities, and a customer-centric approach.

Key Responsibilities:

• mentor a team of technical customer support analysts, providing guidance and support

• Handle escalated customer inquiries and issues, ensuring timely and effective resolution

• Analyze customer feedback and support metrics to identify areas for improvement

• Develop and implement customer support policies and procedur...