L3 Support

General Skills & Responsibilities:

• Experience in a similar customer service work environment
• Must be independent, self-motivated, a team player, and have a people-oriented personality
• Effective and efficient problem-solving skills
• Strong written and oral communication skills
• Ability to work in a fast-paced, dynamic environment
• Able to be professional and manage personal workload across multiple problems in a timely manner
• Keep up to date with emerging technologies and the latest Microsoft product versions
• Deliver excellent customer service
• Awareness of the Change Control Process

Essential Technical Skills:

• Experience as a SysAdmin responsible for UNIX-like operating systems such as AIX, HP-UX, Solaris, OS X, or Linux (RedHat, SuSE, Debian)
• Solid understanding of Microsoft Windows Server, Active Directory, Users and Groups, Replication, DNS, Grou...