Job Description
Job Description
Job Title: L3 Production Support Engineer - Pega
Job Title: L3 Production Support Engineer - Pega
Quantity: 3
Work Model: Hybrid (2–4 days onsite)
Experience Required: 6–8 Years
Role Description:
We are seeking experienced L3 Support professionals with strong Pega platform expertise and production support capabilities. The role involves end-to-end incident management, deep technical troubleshooting across application, integration, and database layers, and ensuring timely resolution of production issues within defined SLAs.
Key Responsibilities:
Incident & Production Support
• Own end-to-end resolution of L3 incidents via ServiceNow, ensuring RCA and closure within SLA.
• Perform deep technical analysis across Pega, Spring Boot services, integrations, and database layers.
• Support and monitor batch jobs, schedulers, queue processors, listeners, and ove...
Ready to Apply?
Take the next step in your AI career. Submit your application to Astra North Infoteck Inc. today.
Submit Application